Inability to login to Cloud Console and create accounts

Incident Report for ESS (GovCloud)

Resolved

This incident has been resolved.

Posted Jun 01, 2022 - 16:36 UTC

Monitoring

We have finished restarting services and logins to the Cloud console and new account creation is working again.

Posted Jun 01, 2022 - 16:18 UTC

Update

We have applied a fix to the backend database and are currently restarting the affected backend services

Posted Jun 01, 2022 - 16:00 UTC

Identified

We are currently investigating an issue with a backend database that is affecting the ability to login to the cloud console and create new accounts

Posted Jun 01, 2022 - 14:43 UTC

This incident affected: AWS GovCloud US-East (aws-us-gov-east-1) (Cloud console).